Fees & Payments
Transparent, Flexible, and Centered on Your Care
Investing in therapy is an investment in your well-being. Lisa Santiago, LPC provides individualized, evidence-based counseling without the restrictions that often come with insurance networks. This private pay approach allows for greater privacy, flexibility, and personalized care – with treatment decisions made between you and your therapist, not an insurance company.
Payment Policies
Payment is due at the time of service. Many clients find that paying out of pocket allows for greater flexibility and control over their therapy, including session length, frequency, and treatment focus.
For clients with out-of-network insurance benefits, a superbill (itemized statement) will be provided after each session. You may submit this directly to your insurance provider to request reimbursement for eligible services.
To learn more about verifying and using out-of-network benefits, visit the Out-of-Network Insurance Benefits
page.
Cancellation Policy
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
No-shows or same-day cancellations (except in emergencies) will incur a No-Show Fee.
Clients arriving more than 10 minutes late may be asked to reschedule and will be charged accordingly.
| Service | Duration | Fee |
|---|---|---|
| Initial Phone Consultation | 15 minutes | FREE |
| Mental Health Assessment | 90 minutes | $450 |
| Individual Counseling | 60 minutes | $350 |
| No-Show Fee | — | $100 |
| Written Documentation (per 15 minutes) | — | $75 |
| Third-Party Consultation (hourly) | — | $350 |
| Court Preparation & Appearance | — | Details available upon request |
Start with a Free Consultation
If you’re ready to learn more about how EMDR therapy can support your goals, start with a brief phone consultation to explore whether working together is the right fit.